Course Overview

Keeping the boss organized, on time, and on track is often a challenge, especially when you are not in charge. During this course, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets.

Additionally, they will discover how to build personal credibility, use techniques for better listening, deal with difficult people, handle negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment.

This is the ideal course for those needing to improve their administrative assistant skills or for those looking for the extra business edge. This programme is for secretaries, personal assistants and office administrators who wish to move into more senior roles, as well as wishing to develop and refine their skills.

All managers want their secretaries or personal assistants to be ‘exceptional’ since those who are contribute significantly to their success. Today’s secretary or personal assistant must be extremely competent and reliable, capable of taking on wider tasks than those of a purely secretarial nature.

Course duration: 3 months

Regions targeted: Global

Language: English and French