Description

Course Objectives

At the end of the course, participants should be able to;

• Discuss the difference between soft skills and hard skills
• Identify different communication channels
• Differentiate between verbal and non-verbal communication
• Discuss filters and barriers
• Explain the effect which new technologies have had upon communication
• Discuss the importance of culture and context to communication

Course Contents

• Introduction to Communication
• Types of Communication
• Listening Skills
• Language for Communication
• Communication in Organizations
• Communication Network
• Writing Business Letter
• Writing Memos, Circulars and Notices
• Report Writing
• Writing E-mail
• Oral Communication Skills
• Meetings
• Reading Skills
• Employment Communication – Resume
• Employment Communication – Job Interview

Training Format:

• All materials are made available through our Online Learning Platform
• Students should commit approximately 5-6 hours of their time per week

Materials Provided:

Online delivery of curriculum materials, exercises and templates.

Assignments:

In order to demonstrate their understanding of the course content, students will be required to submit assignments at the end of every month.