Description

Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn’t and identify how you can understand and provide good customer service.

Course Content

• Introduction to Customer Service
• Customer Service: Communication Skills
• Customer Analysis: Knowing your Customer
• Calming Upset Customers
• Telephone Customer Service
• Internet Customer Skills
• Time Management Strategies
• Stress Management Strategies

Training Format:

• All materials are made available through our Online Learning Platform
• Students should commit approximately 5-6 hours of their time per week

Materials Provided:

Online delivery of curriculum materials, exercises and templates.

Assignments:

In order to demonstrate their understanding of the course content, students will be required to submit assignments at the end of every month.