Description

Course Objectives

• Describe methods of controlling credit
• Investigate methods of credit checking
• Examine the use of the courts and debt management agencies in recovering debt
• Describe how to collect debt by letter and telephone

Course Outline

• Credit Control
• Credit
• My customer credit worthy
• Credit control measures
• Debt Recovery through the Courts
• Statutory Demands, Insolvency and Bankruptcy
• VAT & Tax Relief for Bad Debts
• Debt management Agencies
• Credit Checking Agencies
• Factoring companies
• Specialist Legal Services
• The courts
• Debt Collection Agencies
• Communication
• Telephone communication
• Written communication
• How to Deal with Customer Responses

Training Format:

• All materials are made available through our Online Learning Platform
• Students should commit approximately 5-6 hours of their time per week

Materials Provided:

Online delivery of curriculum materials, exercises and templates.

Assignments:

In order to demonstrate their understanding of the course content, students will be required to submit assignments at the end of every month.